Support

How can we help?

For account, safety, privacy or technical questions, contact the Bubble Team support team.

When contacting support

Include the Bubble Team version, iOS version, Matrix user identifier, approximate time of the issue and steps that reproduce it. Do not email passwords, recovery keys, PIN codes or unredacted private messages.

Report content or a user

Use the message actions to report objectionable content. Use room or profile details to block an abusive user. If in-app reporting is unavailable, email support with the room/user identifier and a concise description. See the Acceptable Use Policy.

Account deletion

Use Settings → Account → Delete account. If you cannot sign in, follow the instructions on the Account and Data Deletion page.

Encryption and recovery

Support cannot recover a lost password or recovery key and cannot decrypt end-to-end encrypted messages. See Help and Encryption before resetting your cryptographic identity.

Security reports

Report a suspected security vulnerability privately to work@s-k-s.com.ua. Describe the issue without accessing other users’ data or disrupting the service.